Refund policy

RETURNS & EXCHANGES

We want you to love your Ellis Edit pieces. If something isn’t quite right, we’re here to help.

Return Window: We accept returns for store credit or exchange within 14 days of delivery. Unfortunately, we do not offer refunds for change of mind unless an item is deemed faulty.

Eligibility: To be eligible for a return, items must be:

• Unworn, unwashed, and in original condition
• Free from makeup, fake tan, perfume, deodorant, or any marks
• Returned with all original tags attached

Sale Items: All sale items are final sale and are not eligible for return, exchange, or store credit. Items purchased during promotional periods may be eligible for store credit only.

Faulty Items: If you believe you have received a faulty or incorrect item, please contact us within 7 days of delivery at ana@shopellisedit.com.

If deemed faulty, we will happily offer a refund, exchange, or store credit in line with Australian Consumer Law. Return shipping costs for faulty items will be covered by Ellis Edit.

How to Return

Email us at ana@shopellisedit.com with your order number and reason for return

 

• • Once approved, we will provide return instructions
  • Customers are responsible for return shipping costs unless the item is faulty
  • Once received and inspected, your store credit or exchange will be processed within 5 business days

Store Credit Store credit is issued as a gift card and does not expire.